Being a Bell Service Dispatch/Greeter

How y'all doing welcome to Port Orleans!

     And welcome to being a Bell Service Dispatch/Greeter at a Moderate Resort at Disney. This role is genuinely what you make it, you have a fair amount of freedom without management or guests constantly watching your every move. That being said when managers are around, you never get stressed about if your doing it right or not because it's so simple. And when guests enter and exit the property, you simply interact with them as you see fit, just always say hello and have fun!

     For my resort, being a moderate, we had a few different positions you could have for a shift...luggage greeter, lane greeter, dispatch and transfers. Each nearly as easy as the last. During a luggage greeter shift, your primary responsibilities are to greet guests coming off the Disney Magical Express (DME) from the airport or returning from the parks, wish them well as they depart the resort for the airport or head to the parks, answer any questions they have and store their luggage when necessary. Lane greeter is essentially the same, but rather than store luggage you are more responsible for keeping the lane where cars pull in and out clear and making sure no one parks there. Transfer shifts were some of my favorite and you'll realize you are literally "making the magic" for guests. So....when guests change resorts during their stay, they can have us move their bags from resort to resort for them rather than taking them themselves. That's where the transfer shift comes in, you drive the big 'ol transfer van full of luggage to the resorts that guests are moving to. Each day your trip length will vary, I've been done in 30 minutes while other days I'd be gone 5 hours. Once your done with the transfer shift, you'll return to your resort and do a normal luggage greeter shift until your 8 hours are up. 

     Lastly you have dispatch, this is where your job can get stressful but not to the point where you'll break down. You'll be in front of the computer answering phones and putting in work orders for bellmen to deliver bags to rooms. It took nearly a month and a half before I got trained for this part of my role because it requires you to take a class at DU but it's not terrible. The system you'll use is super simple and once you understand it you can do it in your sleep.

     And there you have the Bell Service Dispatch/Greeter role at a moderate resort. If you end up at a Deluxe Resort, basically eliminate the greeter roles. You'll only be doing dispatch, transfers and luggage room, where you stand at the bell service desk and get luggage from the luggage room when guests need it.

     At the end of the day I loved my role and the people I got to work with. I had a ton of fun at work once I got comfortable there and the fellow cast members became some of my best friends!